Manager, Business Intelligence and Analytics

Job No.: 000167 JFKIAT - Terminal 4 Full-time • Hybrid Required Experience: Senior Level Location:  John F. Kennedy International Airport NY 
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This position will be responsible for creating business value through data insights and analytics for the company. This role is responsible for conducting data analysis, visualization, modeling, capacity planning,  budgeting, forecasting, requirement gathering, and reporting. This role will collaborate with the leadership team and stakeholders to identify opportunities and insights to improve the performance/customer service of the business and forecast passenger volume. 
The primary responsibility for this position is to maintain operational excellence of  Terminal 4 operations and to achieve continuous improvements based on insights and analytics. 
This role reports to the Vice President of Operations.   

Compensation:

$107,000 - $130,000 Per Year

Qualifications & Requirements:

Education, Training, and Experience
  • Bachelor’s degree in industrial engineering, business analytics, statistics, business intelligence, or related field or experience.
  • 5 years’ experience performing Operations business analysis/intelligence, such as quantitative and qualitative analysis, predictive analytics, business case development, operations analysis, etc.
  • Lean Six Sigma Black Belt Certification
Special Requirements
  • Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport
  • Valid Driver’s License required
  • Valid Passport with ability to obtain travel Visa / Travel Authorization as required
PHYSICAL CONDITIONS/WORK ENVIRONMENT:

The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve: pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and will be required to travel outside between buildings in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 25 pounds. The essential sensory and communicative activities include feeling, speaking, hearing, smelling, and vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER WORK REQUIREMENTS

Knowledge
  • Core competencies in statistics, visualization, and data mining and modeling.
  • Experience and understanding of a wide variety of analytical processes, tools, and approaches.
  • High level understanding of data gathering and transformation tools
Skills
  • Expert Level PowerBI or Tableau (Inclusive of Dax Programming)
  • Intermediate Level of SQL Developer (Oracle)
  • Predictive Modeling/Forecasting (Time Series Analysis & Other Regression Initiatives)
  • Expert Level of Microsoft Excel (VBA, PowerQuery, and Access Add ins)
  • Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
  • Time management: Manage one’s own time or the time of others.
  • Coordination with others: Adjust actions in relation to others' actions
  • Judgment and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate on
Abilities
  • Experience structuring and delivering presentations and communications targeted to company leadership and stakeholders.
  • Ability to work independently and efficiently, often without direct supervision.
  • Ability to quickly learn potentially unfamiliar topics.
  • Excellent verbal and communication skills.
  • Aviation industry experience preferred.
  • Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences.
  • Speak: Communicate information and ideas in speaking so others will understand.
  • Comprehend written information: Read and understand information and ideas presented in writing.
  • Write: Communicate information and ideas in writing so others will understand.
  • Recognize problems: Tell when something is wrong or is likely to go wrong.
  • Reason to solve problems: Apply general rules to specific problems to produce answers that make sense.
  • Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns.
Other Work Requirements
  • INITIATIVE: Demonstrate willingness to take on job challenges
  • LEADERSHIP: Demonstrate willingness to lead, take charge, and offer opinions and direction 
  • ADAPTABILITY/FLEXIBILITY: Be open to change (positive or negative) and to considerable variety in the workplace
  • DEPENDABILITY: Demonstrate reliability, responsibility, and dependability and fulfill obligation

Job Responsibilities:

  • Develop, maintain, and optimize PowerBI dashboards, analytic reports, and data visualizations by documenting user requirements for all departments.
  • Ensure data integrity collected by and reported from systems such as Crowd Vision, Beonic, AeroBahn, IAuditor,
  • Copenhagen Optimization, and JCAII by performing comprehensive User Acceptance Testing (UAT).
  • Mentor Operations Supervisors and other managers on leveraging data-driven tools and making informed decisions based on data analysis.
  • Manage large-scale data-related projects such as new software procurement/development, AI/ML initiatives, data warehouse creation, passenger flow systems, and other critical operational initiatives.
  • Provide expert consultation to internal and external senior leaders to enhance business decision-making, performance, and customer experience.
  • Perform data mining in the data lake using SQL and other tools to extract valuable insights by serving as the subject matter expert for the company's data lake, understanding where and how data is stored.
  • Create internal and external plans for Terminal 4 involving quantitative, qualitative, and predictive analysis in all areas of operation. Develop and monitor passenger volume forecasts and benchmark performance internally and externally.
  • Develop and maintain monthly metrics dashboards for key performance indicators (KPIs) to track and analyze business and marketing metrics, holding teams accountable to goals and objectives.
  • Use multiple data sources to create and present weekly, monthly, and quarterly reports. Conduct ad hoc deep dives as required to uncover insights and opportunities.
  • Collaborate with stakeholders to determine preventive maintenance or process improvement project schedules and timelines, minimizing impact on regular terminal operations.

Additional Information:

FLSA Status: Exempt 

How to Apply:

Submit all resumes and inquiries to hr@jfkiat.com with the subject heading of Operations Internship.
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Contact Information:

JFKIAT - Terminal 4
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