Passenger Service Supervisor

Job Description

The Passenger Service Supervisor will have primary oversight of the fast-paced airport passenger service environment, providing quality passenger service, ticketing, check-in processing, luggage claim handling, and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct  

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport; be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,  
• Interpret identification labels along with baggage and cargo routing tags. 
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage). 
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
• Perform other duties as requested 

Safety, Security, Wellbeing and Compliance: 

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. 

What we are looking for: 

• Must be 18 years of age or older
• HS Diploma or GED
• One (1) year of wheelchair assistance, customer service, hospitality, or airport operations experience
• Minimum one (1) year of lead or supervisory experience 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties. 
• Ability to proficiently read, write and speak English, excellent communication skills 
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure. 
• Able to stand for long periods of time at the ticket counter and gate check-in areas.