Supervisor

Job Description

Responsible for day-to-day activities for specific shift operations, including employee groups, maintenance, and accurate timekeeping; managing workload effectively; properly using company and client vehicles and equipment; and reporting all discrepancies to the Account Manager and/or General Manager.

Education & Experience

• High School diploma or equivalent.
• Some supervisory/management experience in a shift-work environment is required.
• Verbal and written communication skills
• Must be 18 years of age or older.
• Must have a reliable telephone and transportation.

Personal & Physical Requirements

• Treat all information as confidential.
• Must have the tact to handle all levels of situations, client representatives, employees, and the public.
• Must be able to sit, stand, lift, and/or bend throughout shift.
• Must pass pre-employment and random drug tests.
• Must complete a criminal background check.
• Must be able to read, understand, direct, and carry out instructions in English.
• Must meet necessary requirements to obtain a security-sensitive identification badge.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Be able to resolve problem situations with employees and passengers when necessary.

Performance Responsibilities

• Must be able to perform all duties of subordinate employees when necessary.
• Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
• Schedule personnel daily and furnish copy to Account Manager. Obtain written approval form necessary use of overtime in advance.
• Monitor employee activity and makes adjustments as needed.
• Make sure employees follow all regulations/procedures.
• Check In/Out sheets to insure all employees have logged in times correctly
• Deals fairly, courteously and tactfully with fellow employees while maintaining confidentiality and professionalism.
• Communicate effectively with fellow employees and client representatives.
• Make recommendations to Account Manager regarding personnel performance.
• Act on and communicate safety hazards and equipment problems to Account Manager or General Manager.
• Report inquiries and all other incidents to Account Managers. Emergency situations are to be reported immediately to Account Manager and/or General Manager.
• Respond to inquiries from your leads, employees, client, and passengers in a timely, courteous and professional manner.
• Keep leads informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
• Give clear concise direction to leads, coordinators, warehouse, and crews while providing both positive and corrective feedback.
• Attend meetings and in-services as required.
• Utilize appropriate communications channels and maintain records, training files, reports and files as required.
• Utilize company-provided training materials and resources to develop a safe, well-trained staff while creating and maintaining a safe working environment.
• Must be in proper business attire as directed by company officials. Identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform quality assurance service audits as directed to conform to client’s specifications and/or procedures.
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Actively participate in the Safety Management System (SMS)
• Perform other duties as requested.