Wheelchair Supervisor – JFK Airport

Job Description

SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR SUPERVISOR WANTED! 

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT? 

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW 

The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants. This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations. Addressing complex issues and ensuring passenger satisfaction and compliance with airport and regulatory standards are key aspects of this position.  

RESPONSIBILITIES 

• Supervise the daily operations and activities of the wheelchair service team  

• Ensure efficient scheduling of wheelchair attendants across various airport terminals  

• Monitor safety protocols and guidelines in wheelchair handling and passenger assistance  

• Train and mentor wheelchair attendants on best practices and customer service excellence  

• Manage and resolve any operational challenges or passenger complaints related to wheelchair services  

• Conduct regular performance reviews and provide constructive feedback to team members  

• Collaborate with airport authorities and airline staff to coordinate seamless service delivery  

• Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids  

• Managing and supervising compliance of ADA (Americans with Disabilities Act) regulations and airport/customer policies  

• Develop strategies to improve service efficiency, response time, and passenger experience  

• Prepare and analyze reports on wheelchair service operations, including usage statistics and attendant productivity  

• Foster a positive work environment, promoting teamwork and professional development  

• Coordinate emergency response procedures involving wheelchair passengers when necessary 

• Work closely with HR for recruitment, training, and management of wheelchair service personnel  

• Effectively supervise staffing and resources for the wheelchair service department  

• Exemplify PrimeFlight customer service and safety standards 

• Perform any additional duties as assigned by management  

QUALIFICATIONS 

• 18 years of age or older 

• Must be legally authorized to work in the country of employment. 

• Communicate effectively in English (reading, writing, speaking) 

• Proven ability to supervise teams effectively and handle challenging situations  

• Minimum of 1 year of experience in a supervisory role within customer service or airport operations  

• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices 

• Effectively communicate with colleagues and clients, both in-person and through electronic means 

• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal, as applicable). 

• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays  

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.