Air Freight Export Supervisor

Job Description

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer’s global supply chain utilizing air/Air /ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

We have an exciting opportunity for an Air Freight Export Supervisor who will be responsible for the end to end performance and profitability of the local Air Freight Export product team which includes Operations and Customer Service.  This role drives performance of the team while ensuring quality and regulatory compliance.

 Key Responsibilities:

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end-to-end Air Freight Export processes

• Serves as the escalation contact for customer’s Air Freight Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction

• Assumes responsibility for good working practices, safety, and security for customer shipments and staff

• Collaborates with internal customers (Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls

• Review and manage month-end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Air Freight Product team

• Supervises unionized staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills / Requirements:

• BA/BS preferred or minimum of 2 years supervisory experience within the logistics/transportation industry
• Exceptional communication skills (verbal, written, and presentations)
• Comprehensive knowledge of Air Freight Export processes
• Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
• Demonstrated leadership ability to include driving KPIs, employee engagement/team building. Strong ability to  develop, coach, train, and mentor staff to success
• Previous supervisory experience in a Unionized environment is preferred
• Basic knowledge of Cargo Wise system is preferred

Pay Range: $90,656.25 – $120,875.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth by providing training, guidance, and opportunities for career advancement. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.