Intern, Operations

Job Description

The Intern, Operations plays a critical role in the queue management operation at the TSA Security Checkpoints, Customs and Border Protection screening area, and the airline check-in areas, to ensure a safe, efficient, and customer-focused operation. This position ensures compliance with operational standards, maintains order and safety, and coordinates closely with airline partners, government agencies, and contracted staff.  The Intern, Operations will be selected to work for 3 or 6 months at the time of hire.

FLSA Status: Non-Exempt Compensation:  $22.00 per hour

Essential Job Responsibilities:

• Manages the passenger queues in the Customs and Border Patrol, TSA Security Checkpoint and Check- in areas, including but not limited to, managing social distancing, ensuring continuous flow of passengers through each process, screening for non-ticketed passengers, and crowd control
• Liaison with airline customers and government agencies
• Responds to incidents/accidents, conducts investigations as necessary, and prepares Medical/Incident reports.
• Provides customer service and promotes a safe environment for passengers and employees.
• Request service calls as needed for maintenance/cleanliness/IT issues.
• Trained and assigned to work as a Terminal Supervisor (6-month internship)
• Monitors and coordinates all functions related to landside terminal operations.
• Manages/executes daily operational plans.
• Initiates and receives communications via telephone/radio/computerized systems, and takes appropriate action as dictated by standard procedures and as required by terminal staff.
• Supervise, direct, monitor daily performance, and work in coordination with outsourced contracted staff.
• Conducts daily performance evaluations/inspections/audits..
• Maintains appropriate records of activity.
• Conducts on-the-job training as needed.
• Supports management staff as needed.

Job Requirements:

• Open to students enrolled and attending classes during the internship; official school schedule required must be submitted.
• Juniors and Seniors are preferred.
• Ability to prioritize, track, and perform multiple tasks simultaneously.
• Ability to function well under stressful conditions.
• Computer competency and ability to learn operation of Information Technology (IT) systems in a changing technical environment.
• Administrative skills, including timely follow-up and reporting.
• Proactive and self-motivating approach.
• Strong written and verbal communication skills.
• Professional demeanor and appearance.
• Able to pass medical screening and background checks for obtaining airport ID.

Additional Information:

• Requires working 20-28 hours per week consisting of morning or afternoon shifts
• Shift and days off will be based upon academic schedule
• Must be able to work a Saturday or Sunday per week

Physical Conditions/Work Environment

The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position, an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve: pulling, pushing, standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and will be required to travel outside between buildings in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 50 pounds. The essential sensory and communicative activities include feeling, speaking, hearing, smelling, and vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.