Wheelchair Agent – EWR Newark Liberty Airport – Part Time

Job Description

In addition, this position is eligible for $5 a month paid for monthly cellular phone allowance.

**Ideal candidate will be able to work a flexible schedule**

Multiple positions available!

Shift times will vary; average hours are 15 – 30 per week

Evenings, weekends, and holidays as needed.

BENEFITS for Part-Time Hires

Smarte Carte Inc. offers part-time employees company-paid sick time, a matching 401(k), overtime, and holiday overtime.

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Ensure the safe transport of passengers with mobility issues using a wheelchair. Wheelchair Agents are required to be attentive to passenger needs and possess the ability to communicate clearly and concisely.

KEY RESPONSIBILITIES

• Responsible for transporting arriving and departing wheelchair passengers to terminal gates and other areas across the airport.
• Assist passengers with transport of luggage.
• Conduct daily inspections of wheelchairs for necessary repairs and maintenance.
• Ensure completion of required wheelchair or incident reports.
• Follow proper safety requirements when transporting and assisting passengers in and out of wheelchairs.
• Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
• Follow airport security regulations; display required security badge.
• Assist with luggage carts as needed.
• Additional duties as assigned by management

SKILLS

• Friendly, compassionate, and attentive to the needs of passengers.
• Ability to communicate clearly, respectfully and professionally with passengers and other staff members.
• Strong teamwork and coordination abilities.
• Maintain a positive attitude and professionalism in high pressure situations.
• Able to assess and monitor passengers’ comfort and safety during transport.
• Capable of identifying any potential safety issues with the wheelchair.
• Ability to handle difficult or emergency situations with calm and professionalism.
• Managing one’s own time.
• Technologically adept and receptive to learn computer-based reporting tools.
• Maintains an enthusiastic and positive “Can Do” attitude, that fosters teamwork and unity.
• Capable of focusing on the “Big Picture” rather than immediate short-term effects.
• Ability to apply the appropriate level of workplace flexibility.
• High degree of integrity and self-discipline.

QUALIFICATIONS

• Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs.
• Skilled in navigating wheelchairs over various surfaces, including inclines, and in in crowded or confined spaces.
• Ability to transfer wheelchair passengers to and from airplane seat.
• Computer and Smart Phone proficient.
• Capable of standing for extended periods.
• Must be at least 18 years of age.
• Excellent customer service and verbal communication skills.
• Ability to complete all required training including airport compliance.

CERTIFICATIONS/LICENSES

• Ability to get an airport badge required

PHYSICAL REQUIREMENTS

• Lift and carry 75 lbs
• Push/Pull 75 – 300 pounds
• Walk and stand for the duration of the shift
• Work in seasonal weather conditions outdoors