JFK Cargo Traffic Office Supervisor

Job Description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

We believe our people set us apart from the competition. At Swissport, we are driven by our core values, Show You Care, Do the Right Things, and Win as a Team, and we are seeking dedicated individuals who align with these values to join our team at locations worldwide.  

Job Summary 

Cargo Office Supervisor is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo-related documentation is prepared in a timely and accurate manner, and that regulatory requirements are adhered to and executed appropriately.

The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values.

The expected pay rate is $23.00/hr. Full-time employees are offered a range of health and wellness benefits as well as a 401(k) with company match, paid vacation time, sick time, and company-paid holidays. 

Your activities

• Supervise/control staff assignment, reporting and absences
• Control of staff overtime and compensation management
• Maintain applicable safety and quality standards
• Maintain and update company and customer manuals and documentation
• Keep up to date with the local emergency plan
• Maintain good relations with customers and airport authorities
• Report any irregularity and take appropriate action
• Attend and contribute to internal meetings
• Comply with the company’s Standard Operating Procedures (SOP) and policies
• All other duties as assigned

Your profile

• High school diploma or GED equivalent
• Minimum of 2 years of leadership experience
• Ability to deal with conflicts
• Strong oral and written communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• High standards in quality and service level agreements
• Must be able to work flexible working hours

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance