Airport Wheelchair Agent P/T – T6 – JFK

Job Description

Essential Functions / Key Responsibilities 

• Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors.
• Handle all aspects of wheelchair support by operating tablets, a computerized system, boarding, baggage service, reservations and resolving related complaints and problems. 
• Direct passengers through Customs, Immigration, and Quarantine. 
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. 
• Operate equipment to include the jet bridge, computer keyboards, and carrier-specific reservation/ ticketing software. 
• Oversee all customer services issues related to wheelchair bound customers. 
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. 

• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.  
• Must be able to work an entire shift standing up.
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.  
• Must be able to work in cramped or high places.  
• Must be able to carry heavy items up and down jet bridge stairs. 

Basic Qualifications 

3+ years of customer service experience required. Must be open minded and ready to work as part of a detail-oriented team. 

• Fluency in English is a must. 
• Must be a local (in-state) resident. 
• Successfully pass a pre-employment drug screen and background check. 
• Must be at least 18 years of age.
• Must be able to complete all trainings required for this position.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 
• Must complete ramp and SIDA training to obtain airport authority identification security. 
• Excellent customer service skills.
• Strong work ethic. 
• Ability to work in a team-oriented environment.  
• Proficient in the use of tablets and computers. 
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. 
• Able to communicate information and instructions verbally and/or via radio equipment. 
• Able to communicate effectively and professionally. 
• Able to work quickly and efficiently to meet tight time restrictions.