Airline Account Manager

Job No.: 000185 DO&CO Catering Full-time • On-Site
  • Weekends
  • Evening Shift
  • Morning Shift
  • Flexible Hours
 Required Experience: Mid Level Location:  John F. Kennedy International Airport NY 
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We have an incredible opportunity for a dynamic Airline Account Manager to join our growing New York Team!

Compensation:

$85,000 - $90,000 Per Year

Qualifications & Requirements:

  • 1-2 years of experience in related field or business development. In addition to 1-2 years of supervisor experience. 
  • Effective interpersonal skills for managing relationships with department heads, clients, and team members, requiring patience, tact, and diplomacy. 
  • Familiarity with restaurant, banquet, or event etiquette, guest relations, and service standards; airline catering knowledge preferred. 
  • Strong leadership skills and exceptional communication abilities, both written and oral. 
  • Excellent planning and coordination skills. Dedication to detail and customer service. 
  • Proactive problem-solving and effective decision-making skills, capability to swiftly address deficiencies in respective departments. 
  • Strong implementation skills with a focus on achieving results. 
  • High level of self-organization and results orientation. 
  • Willingness to travel and support other units as needed. 
  • Associates degree preferred. Bilingual Spanish is a plus. 
  • Flexible availability for shifts; including early mornings, evenings, weekends, and holidays.

Job Responsibilities:

  • Ensure accurate updating of airline account specifications across departments.  
  • Assist airlines in determining operational service needs. Interpret client requirements and set up flight requirements. 
  • Control food flow timing with tray-setting and food production. Ensure accurate setup of catering, stores, and bar requirements. 
  • Coordinate catering specifications with clients. Provide timely reports and feedback on performance issues. 
  • Comply with food safety and hygiene regulations. 
  • Increase efficiency in flight coordinators' rotation and equipment packing. Ensure flight coordinators are correctly handing over catering to the aircraft crew. 
  • Supervise processing times to prevent delays and ensure punctual delivery to assigned flights. 
  • Manage, motivate, and assist flight coordinator and food packer teams.  
  • Schedule, train, develop, discipline, appraise performance, and counsel team members. 
  • Communicate operational information urgently to relevant departments. 
  • Conduct monthly inventory and assist with menu changes and SPML specs.

Additional Information:

We have a passion for hospitality and culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO & CO offers gourmet entertainment all over the world. We operate in 32 locations, 12 countries, and 3 continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown, and grow constantly, sometimes beyond our own expectations.

What We Offer:     
  • Estimated salary range: $85,000 – $90,000 annually. 
  • Daily Complimentary Meals (Breakfast, Lunch, and Dinner).  
  • An organization dedicated to fostering innovation in pursuit of cultivating creativity, embracing new ideas, and leveraging our impeccable standard for hospitality.  
  • Genuine career development opportunities, both nationally and internationally.  
  • The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.

How to Apply:

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Contact Information:

DO&CO Catering
Human Resources
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