Station Trainer - Cargo

Job No.: 000415 Swissport Full-time • On-Site Flexible Hours Required Experience: Mid Level Location:  John F. Kennedy International Airport NY 
Expires: Dec 31, 2025
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The Cargo - Classroom & OJT Trainer will be responsible for delivering classroom and on-the-job training (OJT), airline specific training, sign-offs and evaluating performance of employees at station within their designated area of expertise. As well as ensure company and customer services standards and policies are met, while maintaining a high level of proficiency and certification in required operational functions. This role will deliver airline practical, and instructor led training and monitor Classroom & OJT/Coaching activities at their respective station(s) to ensure Swissport and local specific requirements are met.  In addition, this role will also serve as an interim supervisor, providing direction for all new hires until formally released to work independently within the Cargo operations.

The expected pay rate is $27 - $32/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.  

Compensation:

$27.00 - $32.00 Per Hour

Benefits Offered:

  • 401K Matching
  • Dental Insurance
  • Health Insurance
  • Holiday Pay
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision Insurance

Qualifications & Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
  • Minimum 1 years of industry experience in airline Cargo operations
  • High School Diploma or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities
  • Ability to travel up to 10% with the ability to travel throughout the United States and Canada to support job responsibilities
  • Ability to pass security clearance and possess a valid driver's license
  • Strong communications skills and ability to influence without authority to achieve a common goal
  • Working knowledge of computer systems: Microsoft Office Suite highly recommended
  • Customer Service oriented
  • Flexibility to work various shifts to accommodate training demands during off peak hours
  • Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies
  • Ability to work in a fast-paced, challenging and changing environment
  • Ability to create and delivery dynamic presentations, slide decks and training materials

Job Responsibilities:

  • Deliver detailed training in various formats such as instructor and virtual instructor led training, e-learning, self-directed training, on-the-job training, and relevant training materials
  • Deliver and oversee detailed practical Cargo Classroom & OJT including final assessment and sign off as required
  • Follow Swissport Corporate and NOAM Training Policy and Procedures and operate any equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP)
  • Actively monitor and promote best practices across the station
  • Implement internal quality assurance activities including operational audits
  • Continuously assess training at the station to ensure that staff are competent and confident to carry out their specific duties
  • Maintain compliance levels across station
  • Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance
  • Act as a role model and display best practice behavior and procedures
  • Provide objective feedback and coaching to improve the performance and behavior of others
  • To report all training activity through recognized methods to ensure accurate tracking of training data
  • Support nearby stations as needed
  • Forecast & plan for new hire and recurrent training needs, which requires maintaining on-going communication and coordination with Regional Training Managers, local HR and Operations team(s)
  • Deliver and facilitate initial and recurrent training in accordance with global and local standards.
  • Administer required examinations and/or reports for training programs in accordance with global and local standards to maintain compliance
  • Assist with New Hire tracking process to ensure a smooth transition to the operations.
  • Assist with on-the-job coaching program for designated area / functions and serves as tier one support for local certified coaches
  • Maintain currency in the operation

How to Apply:

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Contact Information:

Swissport
Human Resources
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