Airline Account Administrator

Job No.: 000516 dnata Catering Full-time • On-Site
  • Weekends
  • Holidays
  • Flexible Hours
 Required Experience: Entry Level Location:  Inwood, NY  11096 
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As an Airline Account Administrator at dnata Catering, you will manage inflight catering operations, serving as the main point of contact for airline clients. Your responsibilities include understanding client needs, coordinating logistics, and providing exceptional customer service.

You will handle inquiries, negotiate contracts, and ensure inventory meets quality standards. Your problem-solving skills will address last-minute changes, ensuring top-notch service for both clients and passengers. Your proactive approach will significantly contribute to client satisfaction and the success of dnata Catering.

Compensation:

$25.00 Per Hour

Qualifications & Requirements:

Education: High school diploma or equivalent required; a degree in business administration or related field is preferred.
 
Experience:
  • Previous experience in account management, customer service, or operations within the aviation, hospitality, or catering industries is preferred.
  • Experience in inflight catering operations and working with airline clients is a plus.
  • Proficient in Microsoft Office applications, including Excel.
Skills:
  • Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams.
  • Strong organizational and multitasking skills, with the ability to manage several tasks and priorities simultaneously.
  • Creative problem-solving skills to handle last-minute changes or special requests from clients.
  • Attention to detail, particularly in inventory management, quality control, and compliance with airline-specific standards.
  • Must have a driver's license.
  • The ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and more specifically, 49 CFR §1542.209).
  • Ability to read and write in English.
  • Schedule flexibility is a must including holidays and weekends.
  • Ability to lift and push heavy objects.
  • Ability to work in a fast-paced environment.
  • Work safely to prevent accidents to self and coworkers.

Job Responsibilities:

Client Relationship Management:
  • Serve as the primary liaison between dnata Catering and assigned airline clients.
  • Foster strong relationships with clients by understanding their unique requirements and ensuring services are delivered efficiently.
  • Communicate proactively with clients, providing updates on operational performance and addressing any concerns or last-minute requests.
Operational Support and Oversight:
  • Support Account Managers in overseeing inflight catering operations, ensuring services meet or exceed client expectations.
  • Assist with the coordination of catering logistics, ensuring timely and accurate service delivery.
  • Provide real-time problem-solving solutions for any operational challenges or special requests from airline clients.
Administrative Responsibilities:
  • Ensure Flight Administrators are accurately completing essential documentation, including boarding bills and CCP7 forms.
  • Support the training of new Flight Administrators, ensuring they are fully versed in company procedures and airline requirements.
  • Fill in for Flight Administrators during absences or when support is needed during new account startups, ensuring continuity of service.
Inventory and Quality Management:
  • Monitor and manage inventory levels for assigned airline accounts to ensure all required products and equipment are available.
  • Ensure all inventory meets the highest quality standards and is compliant with airline specifications and regulatory requirements.
  • Collaborate with internal teams to resolve any inventory or quality issues, ensuring consistency and client satisfaction.
Customer Service Excellence:
  • Provide exceptional customer service by addressing client needs in a professional and timely manner.
  • Handle any last-minute changes, special requests, or operational adjustments with creative problem-solving skills.
  • Ensure that both airline clients and passengers receive the highest level of service and satisfaction.
Team Collaboration and Support:
  • Collaborate with internal departments such as logistics, production, and quality control to ensure seamless service delivery.
  • Contribute to continuous improvement efforts by identifying areas for operational efficiency and enhanced client satisfaction.
  • Participate in team meetings and share insights on account management, client feedback, and potential operational improvements.
  • Embrace new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
External Relationships
  • Coordinating with airline clients and ensuring efficient delivery logistics.
Communication and Process
  • Excellent communication skills, including conflict management and resolution, with a track record in customer service.

Additional Information:

What We Offer
  • Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
  • Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift
Why Join dnata Catering?
  • Purpose-Driven Work: Be part of a mission to deliver on the promises our customers make, guided by our values of safety, respect, teamwork, and innovation.
  • Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrates performance and service excellence.
  • Inclusive Culture: Thrive in a collaborative, people-first environment where your voice matters, your contributions are valued, and your future is supported
Intellectual/Social demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 
 
Physical demands:
While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.
 
Work environment:
The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.
 
While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp)


How to Apply:

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Contact Information:

dnata Catering
Human Resources