JFK Passenger Service Supervisor - AeroMexico

: Unifi Aviation Services Full-time • On-Site Evening Shift Required Experience: Entry Level Location:  John F. Kennedy International Airport NY 
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Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Compensation:

$23.00 Per Hour

Qualifications & Requirements:

  • MUST BE FLUENT IN SPANISH.
  • Minimum of (1) year supervisory experience.
  • Ability to showcase exceptional customer service abilities to all clientele.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
  • Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Able to work in extreme conditions, such as hot and cold weather, and small spaces.
  • Flexible schedule allowing work during nights, weekends, and holidays.

Job Responsibilities:

  • Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Push wheelchairs with passengers through all areas of the airport including terminal and gate areas.

Additional Information:

Interviews by appointment only. No walk-ins are accepted.

How to Apply:

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Contact Information:

Unifi Aviation Services
Human Resources
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