Barista (Starbucks)

Job Description

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. 

The Barista is responsible for creating an amazing experience by interacting with guests and preparing and serving tea, coffee, and espresso drinks. Whether working in an on-trend national brand or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. 

In joining our team, you always commit to supporting this mission by demonstrating our service standards and holding all team members to the same. Providing a safe work environment of trust and respect, free of harassment, is expected. 

DUTIES AND RESPONSIBILITIES 

All Paradies Lagardère positions, including the Barista, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members.  You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests, and be accountable to the Company and Restaurant Managers.  

The following are intended as basic requirements.  Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience.  These requirements/functions may change throughout their employment. 

• Must have a passion for the guest! 
• Must say “Yes”, “Please”, and “Thank You”! 
• Must smile often! 
• Exceed First Class Service standards and behavior with guests, business partners, and peers. 
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip-resistant shoes. 
• Warmly greet, acknowledge, and take guests’ drink and food orders within 30 seconds of them entering the concept. 
• Operate coffee-making equipment. Dismantle and clean machinery, as needed. 
• Prepare and present beverages according to established recipe and presentation standards. 
• Accurately total, process, and collect payments from guests, including, but not limited to, using the point-of-sale system. 
• Handle money, process credit and debit cards, and make change while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures. 
• Knowledgeable and enthusiastic about the restaurant’s menu and products. 
• Ensure guest satisfaction and work to resolve any guest issues or concerns, enlisting the assistance of a Manager, if necessary, immediately. 
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.  
• Assist with new team member training by positively reinforcing successful performance and helping as needed. 
• Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation. 
• Maintain a clean, organized work environment that is free of safety hazards, including trash, sweeping, mopping, and dishes. 
• Receive positive Secret Shopper scores. 
• Ask correct SMG-related questions for positive comments. 
• Be compliant with all local, state, and federal laws and regulations, including those relating to food safety. 
• Other duties as assigned. 

EDUCATION, EXPERIENCE, CERTIFICATIONS:  

• A high school diploma or GED is required.  
• Food and Beverage experience is preferred but not required.   
• Customer service-focused and solution-oriented. 
• Ability to take direction and collaborate in a team environment. 
• Ability to work in a high-energy and demanding environment. 
• Knowledge of math to figure out costs, make change, and handle cash. 
• Effective communication skills and the ability to work independently as well as with other team members.  
• Able to work unsupervised for extensive periods and to demonstrate good judgment when dealing with customers and peers. 
• ServSafe Certification or equivalent, preferred. 

POSITION QUALIFICATIONS:  

• Ability to work various shifts in a 7/365 team-oriented environment.  
• Excellent customer service skills and an ability to communicate effectively in English.  
• Strong self-motivation, leadership, and organizational skills. 
• Positive interpersonal skills. 
• Self-starter able to prioritize and handle various tasks simultaneously.  
• Ability to adapt to changing priorities and unexpected situations.  
• Proficiency required in reading, writing, and mathematics in English.  
• Ability to lift a minimum of 25 lbs. and perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances. 
• Standing for long periods of time and the ability to work in an environment with varying temperatures.