Regional Airport Services Manager

Job No.: 000217 Qatar Airways Group Full-time • On-Site Required Experience: Senior Level Location:  John F. Kennedy International Airport , NY 
Expires: Dec 31, 2024
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We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in New York as Regional Airport Services Manager.
The role is responsible for ensuring that the Airport and other airport operations falling under your jurisdiction run smoothly, cost-effectively, and are aligned with safety and security requirements. You will ensure that customers receive Qatar Airways' 5-star service promise. You will manage station performance within your portfolio and ensure service consistency is followed based on set KPIs and targets. 

Compensation:

$99,000 - $132,000 Per Year

Qualifications & Requirements:

To be successful in this role, you must have the following qualifications and skills: 
  • Relevant College or University qualification to a minimum Bachelor’s degree
  • Minimum 7 years of job-related experience
  • Experience within an airline,  customer service environment, or GHA operations environment
  • Experience as an Airport Manager with a major airline.
  • Extensive overall knowledge of all areas and the airline/ airport operation
  • Work experience in a multicultural environment.
  • Leadership/ Management skills

Job Responsibilities:

  • Implementing Ground Services strategy at a grassroots level.
  • Accountable for stations overall Operational requirements including Safety & Security, Business and Contingency plans and Emergency and Accident response.
  • Ensuring that overall airport operations meet QR’s standards, policies, and procedures whilst satisfying local and international standards and conforming to aviation regulatory requirements.
  • Responsible for all areas of Airport operations.
  • Ensuring that QR staff, service providers and handling agencies always provide highest level of service to both customers and colleagues whilst delivering QR’s product and services at a 5-star level.
  • Managing the services and day-to-day operations within the respective Lounges.
  • Ensuring that Lounge usage policy and standards are maintained across the respective Lounges and are reviewed regularly.
  • Managing the station’s budget and operating costs.
  • Enhancing and protecting revenue without compromising customer’s satisfaction, safety and security.
  • Optimizing the work force at stations level to minimize cost and ensure adequate coverage.
  • Managing the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract.
  • Establishing the department or teams objectives and priorities to align with and support business objectives.

Additional Information:

Be part of an extraordinary story. 

Your skills. Your imagination. Your ambition. There are no boundaries to your potential and the impact you can make here. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, the impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

How to Apply:

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Contact Information:

Qatar Airways Group
Human Resources
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