Supervisor, Passenger Services

Job No.: 000336 Worldwide Flight Services Full-time • On-Site
  • Evening Shift
  • Holidays
  • Rotating Shifts
 Required Experience: Entry Level Location:  John F. Kennedy International Airport NY 
Expires: Dec 10, 2025
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The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.

Compensation:

$23.35 Per Hour

Benefits Offered:

  • 401K Matching
  • Health Insurance
  • Personal Travel Benefits

Qualifications & Requirements:

  • High School Diploma or GED
  • 2+ years of experience in passenger services or customer-service related field 
  • 1+ year of supervisory or lead experience in an operational setting 
  • Strong verbal and written communication skill s
  • Ability to work varied shifts, including nights, weekends, and holidays
  • Proficient in Microsoft Office and airline systems 
  • Ability to obtain and maintain all required airport and airline security clearances 
  • Must be able to stand, walk, bend, and lift up to 50 pounds
Preferred Skills
  • Associate or Bachelor's degree in Aviation, Business, or related field 
  • Prior experience working with a ground handling service provider 
  • Knowledge of airline - specific policies and procedures 
  • Experience handling irregular operations, customer escalations, or emergency response
  • Bilingual or multilingual skills
Physical Requirements/Working Conditions
  • Ability to lift 70 pounds. 
  • Ability to handle stress.
  • Work in a high noise level environment.
  • Work with minimal supervision.

Job Responsibilities:

  • Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
  • Ensure compliance with airline procedure, TSA regulations, and safety protocols
  • Provide on-the-spot coaching and support to agents to ensure service standards are met
  • Resolve customer complaints and operational issues in a timely and professional manner 
  • Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations 
  • Monitor staffing levels and adjust assignments based on flight schedules and operational needs 
  • Complete required reports, incident documentation, and shift logs accurately and on time
  • Support training and onboarding of new passenger service agents 
  • Lead pre-shift briefings and communicate updates, policy changes, and safety alerts 
  • Promote a positive and productive work environment, modeling excellent customer service and teamwork

How to Apply:

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Contact Information:

Worldwide Flight Services
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