Supervisor - Inflight Services

Job No.: 000238 United Airlines Full-time • On-Site Required Experience: Senior Level Location:  Newark Liberty International Airport , NJ 
Expires: Mar 17, 2025
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The Supervisor - Inflight Services comprises of engaging and supporting a complementary team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values.

Compensation:

$64,885 - $88,440 Per Year

Benefits Offered:

  • 401K Matching
  • Dental Insurance
  • Health Insurance
  • Paid Time Off
  • Personal Travel Benefits

Qualifications & Requirements:

What’s needed to succeed (Minimum Qualifications):
  • Bachelor's degree or 4 years of relevant work experience
  • Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
  • Minimum 2 years equivalent or similar work experience
  • 2+ years leadership experience managing and influencing a team
  • DOT Safety Sensitive Position
  • Able to work on site, weekends, and holidays
  • Must possess outstanding planning and organizational skills, along with strong written and oral communication skills
  • Positive demeanor and ability to adapt to constantly evolving work environment
  • Demonstrated conflict resolution and decision-making capability
  • Proven track record to work independently and in a team environment
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):
  • Bachelor's degree
  • Inflight Service, travel industry, or hospitality leadership experience highly preferred
  • Experience supervising a unionized workgroup

Job Responsibilities:

  • Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our Net
  • Promoter Score (NPS); Recognize flight attendants for outstanding service, teamwork, and performance
  • Assist flight attendants at the Concierge Desk and resolve issues in the moment as vital
  • Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
  • Supervise the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
  • Conduct investigations regarding performance, complaints, or other work-related issues
  • Keep flight attendant team advised by sharing corporate initiatives, and changes in policy or procedures
  • Showcase the delivery of new Inflight products as determined by the Flight Experience team
  • Ensure daily company goals, policy, and procedure compliance are met
  • Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
  • Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
  • Team oriented, with passion for people and delivering outstanding service
  • Develop positive relationships with team members and other work groups to achieve our common goals
  • Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively
  • Share customer feedback and raise issues that may interfere with the crew’s ability to deliver the prescribed service

Additional Information:

The base pay range for this role is $64,885.00 to $88,440.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

How to Apply:

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Contact Information:

United Airlines
Human Resources
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