ARK Pet Oasis Operations Manager

Job No.: 000241 ARK Pet Oasis Full-time • On-Site
  • Weekends
  • 8-Hour Shift
  • Evening Shift
  • Holidays
 Required Experience: Mid Level Location:  John F. Kennedy International Airport , NY 
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Reporting to the Chief Operating Officer and the Director of Operations, the ARK Pet Oasis Manager will oversee ARK Pet Oasis' daily operations. The ARK Pet Oasis Manager must be detailed orientated, diligent, and flexible, as well as capable and responsive. The Manager will be held accountable for interviewing and developing employees, completing performance evaluations, ensuring there is adequate coverage for each shift, ensuring that operational standards are met. The Manager will interact with corporate staff, airport stakeholders and Federal agencies. This individual must be able to effectively manage high-volume and potentially stressful interactions with poise and a calm demeanor.

Compensation:

$58,500 - $65,000 Per Year

Benefits Offered:

  • Dental Insurance
  • Health Insurance

Qualifications & Requirements:

  • Associates or Bachelor Level degree from accredited college/university or significant on the job experience.
  • Background in Aviation and Air Cargo
  • Must meet Transportation Security Administration (TSA), Port Authority, and Customs and Border Protection (CBP) requirements which include a background check and fingerprinting
  • Computer/analytical skills – Microsoft Office, Word, and Excel
  • Presentable with excellent interpersonal and communication skills
  • Flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime.
  • Ability to prioritize, with sound decision-making skills, detail orientated
  • Capable of resolving staff and customer conflicts
  • Proficiency in a foreign language such as Spanish, French, German and /or Italian a plus
  • Required to sign confidentiality agreement for privacy and biosecurity measures to The ARK facility.

Job Responsibilities:

Kennel Operations
  • Oversee ARK Pet Oasis scheduling and staffing within department budget
  • Oversee employee time sheets and log for payroll; coordinate with Director of Operations
  • Train and develop ARK Pet Oasis team members; prepare timely performance reviews and provide real-time constructive feedback
  • Evaluate training needs and create training materials; implement and maintain training for ARK Pet Oasis staff; ensure recurring evaluation and training
  • Facilitate monthly staff meetings, ensure effective communication with staff, and create necessary documentation
  • Conduct employee counseling and employee reviews
  • Manage daily coordination including tenders, retrievals, ground handling etc,.
  • Ensure integrity of records including petty cash (in conjunction with controller), billing, client files, vehicle logs, screening logs, etc.,
  • Maintain and ensure compliance in ARK Standard Operating Procedures
  • Create incident reports and risk assessments; documents airline infractions
  • Oversee kennel maintenance; inventory, biosecurity, etc.
  • Responsible for APO vehicle fleet, reporting damages, transportation log, inspections
  • Ensure that staff provides high quality dogs, cats, and other small animal care. In conjunction with the COO, Chief Veterinary Officer, and Director of Sales & Marketing, evaluate, report, and address live animal quality issues
Regulatory and Compliance
  • Obtain and maintain required IATA LAR Certification and IATA Dangerous Goods Certification
  • In conjunction with the Director of Operations, maintain accurate records for TSA CCSF and IAC, perform quarterly audits and ensure APO staff receives initial and recurrent training
  • Responsible for APO security governed by PANYNJ and CBP
  • Coordinate USDA compliance including biosecurity of facility, animal welfare and Intermediate handler certification
  • Maintain NYC Department of Health required permit
  • Interact with CDC representatives regarding Animal Care Facility matters including daily activities, monthly meetings, and annual recertification
  • Coordinate with Fish and Wildlife Services as needed for exotic and avian shipments
Customer, Stakeholder and Vendor Collaboration
  • Meaningful interact with APO retail and commercial customer and clients
  • Coordinate with ground handlers and airline representatives
  • Coordinate with Pet Shipping department regarding logistics and daily reservations
  • Collaborate with Corporate Staff; provide feedback to Director of Operations, Director of Sales & Marketing, Chief Veterinary Officer, and Chief Operating Officer – opportunities, concerns, etc.
  • Manage vendor relationships including Ground Handler, Ground Transportations, Veterinary Care

Additional Information:

Work Environment

Opened in January, 2017, The ARK at JFK is a world premier animal reception cargo terminal operation and the first USDA-approved, full-service 24-hour privately owned airport quarantine facility for the import and export of horses, pets, birds, exotic animals and livestock travelling by air to, from and through John F. Kennedy International Airport (JFK).

This comprehensive multi-purpose animal handling and air cargo facility at JFK comprises approximately 168,000 s.f. located in Cargo Area D directly on the secure Airport Operations Area (“AOA”). In addition to ARK IEC, the facility houses the operations of Worldwide Freight Services (“WFS”), an airport centered urgent health care and rehabilitation operation, and office space for cargo/freight forwarding companies. Racebrook Capital, a Manhattan-based firm, developed, financed and constructed the facility – the first new cargo building construction at JFK since 9/11 through its affiliate, ARK Development. ARK Development manages the real estate and leasing operations; ARK IEC operates the AVI cargo and quarantine enterprise.

ARK Management Services LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability, or any other federal, state or local protected class.

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Contact Information:

ARK Pet Oasis
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