Guest Service Agent

Job No.: 000488 Hilton Garden Inn Part-time • On-Site Flexible Hours Required Experience: Entry Level Location: Jamaica, NY 11430

Add to Favorites

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Compensation:

$18.00 Per Hour

Qualifications & Requirements:

High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Job Responsibilities:

Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.

How to Apply:

To have users apply for the job on your company website, enter the URL for the job application or the job listing, and the user will be redirected to apply.

Apply Via Email

Contact Information:

Hilton Garden Inn